Report trouble connecting to an electronic resource

Tell us about your access problem and we’ll use the details to help troubleshoot it.

To report a problem connecting to an electronic resource, please fill out this form as completely and accurately as possible.

Many things can prevent a successful connection, and one of the most common is a problem with your library user account. You may want to review our Remote/Off-Campus Access page first.

Required fields are marked with (required).

Which library resource or database were you trying to access? (required)

Please tell us which library resource or database you were trying to access.

Are you trying to connect from off-campus?

Yes

If yes, where are you connecting from?

Some places, such as schools, office buildings, libraries, or hospitals, may use firewalls that can block access.

What happens when you try to connect? (required)

Please include any error message you receive and describe as accurately as possible when the problem occurs.

Please describe the problem you encountered.

What browser are you using? (required)

Please select the browser you are using.

The information below is optional, but it may help us identify the problem or get in touch with you.

Your name (optional)

Your 7-digit CSU ID number (optional)

Your email address (optional)

If you would like a response, this is the best way to reach you.