Email Reference Service

Need a quick answer? Call us at (216) 687-5300, text us at (216) 820-9691, use the chat box on this page, or Ask Your Personal Librarian online. We’re here for you—ask any question you might ask in person.

This service is intended for users affiliated with Cleveland State University. Responses to other users will be limited to questions relating to resources unique to the Michael Schwartz Library or assistance with federal government documents.

If you are not affiliated with CSU, please consider consulting your local public library or another service such as the Internet Public Library.

Required fields are marked with * (required).

Some information about you

Your name (optional)

Status (optional) Select one Student Faculty Staff Community User Other

CSU ID number (optional)

Contact information

Email address (optional)

Retype your email address (optional)

Please make sure both email addresses match.

Home phone * (required)

Please provide a phone number.

Work phone (optional)

Best time to call (optional) Doesn't matter Mornings Afternoons Evenings Leave a message

Course or project information

Course title or number (if applicable)

Required length of project (if applicable)

Subject area or major (optional)

Your question

Ask any question you might ask in person * (required)

Please enter your question.

Examples of questions appropriate for this service:

• Requests for brief factual or statistical information.
• Help with an incomplete citation.
• Identification of a historical fact.
• Biographical information.

Please indicate any sources you have already used. For questions that your instructor has given as a class assignment, stop in and ask in person. We’re here to help you learn how to do research for yourself.

Submit request

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You will normally receive a response to your question within 2 working days. However, we may need to contact you for clarification, which could require additional time.

If you need an answer sooner:

• Call us at (216) 687-5300.
• Visit us in person on the library’s first floor whenever the library is open.

You may also use DISCOVERY @ CSU to check the availability of a specific book or journal.

A note on confidentiality:
Submissions will be saved on the CSU email system for approximately one month for statistical purposes and to help ensure proper tracking of questions. After one month, all messages will be deleted. The Library does not maintain an archive of questions associated with the names of individuals requesting information.